SHIPPING & RETURNS

Last updated: 08/02/2026

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Thank you for shopping at Little Gems Gifts.

If, for any reason, you are not completely satisfied with a purchase, please do contact us in the first instance.

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Personalised products are non returnable unless damaged or defective. We cannot accept 'change of mind' returns for products which have been personalised to your specifications. Please contact us within 30 days or receiving with details and photos of the problem so we can arrange a refund or replacement. 

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We aim to resolve all issues as quickly as possible and will work with you to find a satisfactory outcome. 

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Please contact info@littlegemsgifts.co.uk with your order number and all relevant information as soon as possible and we aim to reply within 24 hours.